Your Privacy Matters to Us

Overview

Epic Smiles Miami respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy applies to information collected through our website, contact forms, appointment request options, online communication tools, and related digital services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or submit personal information through our online forms.

Information We May Collect

We may collect information that you voluntarily provide when you contact us, request an appointment, ask a question, complete a form, call our office, or interact with our website.

• Name, phone number, email address, and contact details.
• Appointment requests, preferred dates, and general message content.
• Information related to dental service interests or patient inquiries.
• Website usage information such as pages visited, device type, browser type, and general interaction data.
• Communication preferences, including whether you wish to receive follow-up messages.

Please avoid submitting sensitive medical details through general website forms unless specifically requested through a secure channel.

How We Use Your Information

We may use the information we collect to respond to your requests, improve your experience, manage appointments, and provide information about our dental services.

• To respond to messages, calls, appointment requests, or inquiries.
• To schedule, confirm, or follow up regarding dental appointments.
• To provide information about preventive, cosmetic, restorative, orthodontic, surgical, sedation, Botox, TMJ/TMD, or other dental services.
• To improve our website, patient experience, and communication process.
• To maintain administrative, legal, security, and business records.
• To send service-related communications where permitted by law.

SMS Communications

ELA DENTAL STUDIO, P.A., doing business as Epic Smiles Miami, may collect your name, phone number, email address, appointment information, treatment interests, form responses, and other information you voluntarily provide when contacting us or requesting information about our dental services.

We may use this information to respond to your inquiry, provide information about dental services, coordinate consultations and appointments, send confirmations and reminders, provide customer support, and send promotional or marketing communications when you have separately consented to receive them.

If you opt in to receive SMS messages, you may receive informational and/or marketing text messages from Epic Smiles Miami / ELA DENTAL STUDIO, P.A. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out and HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Our website may use cookies and similar tracking technologies to understand website activity, improve user experience, measure advertising performance, and support website functionality.

We use reasonable administrative, technical, and organizational safeguards designed to protect the personal information we collect from unauthorized access, disclosure, alteration, or misuse.

You may request access to, correction of, or deletion of your personal information, or withdraw your consent to receive communications, by contacting us at office@eladentalstudio.com. You may also opt out of SMS messages at any time by replying STOP.

Dental & Health Information

Epic Smiles Miami is a dental care provider. Some information you share with us may relate to your oral health, treatment needs, or appointment history. Any protected health information collected as part of your care may be handled according to applicable healthcare privacy requirements.

This website Privacy Policy is intended to explain how information may be handled through our website and online tools. It is not intended to replace any separate Notice of Privacy Practices that may apply to protected health information handled in connection with your dental care.

How We May Share Information

We do not sell your personal information. We may share information only when needed to operate our website, respond to your requests, support patient communications, comply with law, or provide services through trusted vendors.

• With our office team to respond to your inquiry or appointment request.
• With service providers that help us operate the website, hosting, analytics, forms, communications, or appointment tools.
• With third-party booking, mapping, communication, or scheduling platforms when you choose to use those tools.
• When required by law, regulation, court order, or legal process.
• To protect the rights, safety, security, or property of our practice, patients, website, or others.

Cookies, Analytics & Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand how visitors use the website, improve performance, measure engagement, and support website functionality.

You can usually adjust your browser settings to limit or block cookies. Some parts of the website may not function properly if cookies are disabled.

Your Choices & Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request access, correction, deletion, or certain restrictions on use.

• You may contact us to update or correct information you submitted.
• You may request that we stop sending non-essential communications.
• You may choose not to submit personal information through the website.
• You may control cookies through your browser settings.

To make a privacy-related request, please contact us using the information listed below.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information submitted through our website. However, no website, internet transmission, email, form, or digital system can be guaranteed to be completely secure.

Please avoid sending sensitive information through unsecured channels. For private dental or health-related concerns, contact our office directly.

Third-Party Links

Our website may include links to third-party websites or platforms, including appointment booking tools, maps, social media, messaging services, or educational resources. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party website or platform you choose to use.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children through the website without appropriate consent.

If you believe a child has submitted personal information through our website, please contact us so we can review and address the request.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or privacy practices. The “Effective Date” above indicates when this policy was last updated.